1. Shipping Locations

We currently ship to addresses within Australia.

If you require delivery to another country or region, please contact us before placing your order.

2. Order Processing

Orders are processed during our normal business hours:

Monday – Friday

9:00 AM – 5:00 PM (AEST)

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods

Orders are shipped from our Australian warehouse using reputable courier services.

The carrier selected may vary depending on the delivery location, package size, and product type.

Tracking information will be provided once your order has been dispatched, where available.

4. Delivery Time

Estimated delivery times vary depending on the destination and courier service.

Delivery estimates are provided as a guide only and are not guaranteed.

Delivery may occasionally be delayed due to factors beyond our control, including weather conditions, courier delays, public holidays, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges are calculated during checkout based on the delivery address, order size, and shipping method.Any applicable shipping costs will be clearly displayed before your payment is completed. The amount shown at checkout is final, and no hidden or additional delivery fees will be applied after purchase.

6. Delivery Address

Please ensure your delivery address and contact details are accurate before completing your order.

DV LED Australia is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Damaged or Missing Deliveries

If your order arrives damaged or if any items are missing, please contact us as soon as possible after receiving your delivery.We will handle all transit damage claims in accordance with the Australian Consumer Law.

To assist with our investigation, please include:

* Your order number;

* Photos of the package and product (if damaged);

* A description of the issue.

Our team will work with you to resolve the matter as quickly as possible.

 8. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

DV LED Australia

Operated by DEVRY GROUP PTY LTD

ABN:28 672 620 236

Office:Unit 6, 5 Rawson St, Wollongong NSW 2500, Australia

Warehouse:C33,98-104 Gipps Street, WOLLONGONG, NSW, 2500

Phone:+61 45984 4358 

Business Hours: Monday-Friday(9:00am - 5:00pm)