DV LED Australia ("DV LED Australia", "we", "our", or "us") is a trading brand operated by DEVRY GROUP PTY LTD, an Australian registered company based in Wollongong NSW. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website or purchasing our products.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information when you:
* Place an order as a guest;
* Create an account;
* Contact us;
* Subscribe to our newsletter;
* Request a quotation;
* Communicate with our customer support team.
The information we may collect includes:
* Full name
* Email address
* Phone number
* Billing address
* Shipping address
* Company name (if applicable)
* Order information
* Payment details (processed securely by our payment provider)
* IP address
* Browser type
* Device information
* Website usage information
2. Guest Checkout
Customers may place orders either by creating an account or by using our Guest Checkout service.
If you choose Guest Checkout, we collect only the information necessary to process, fulfil, deliver, and support your order.
Creating an account is optional and may provide additional convenience, such as viewing your order history and faster checkout for future purchases.
3. How We Use Your Information
We use your personal information to:
* Process and fulfil your orders;
* Arrange shipping and delivery;
* Provide customer support;
* Respond to enquiries and quotation requests;
* Verify transactions and help prevent fraud;
* Improve our website, products, and services;
* Comply with legal and regulatory obligations;
* Send order confirmations, invoices, shipping updates, and other service-related communications.
If you choose to subscribe to marketing communications, we may occasionally send promotional emails. You may unsubscribe at any time by following the unsubscribe link included in those emails.
4. Payment Security
We do not store your credit card or payment card information.
Payments are securely processed by trusted third-party payment providers using encrypted technology and secure payment systems.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
* Remember your preferences;
* Maintain website functionality;
* Analyse website traffic;
* Improve website performance;
* Measure the effectiveness of our marketing campaigns.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Google Analytics and Advertising
We may use Google services, including:
* Google Analytics
* Google Ads
* Google Tag Manager
These services may use cookies and similar technologies to collect information about how visitors interact with our website.
This information helps us:
* Understand website traffic;
* Improve user experience;
* Measure advertising performance;
* Optimise our products and services.
Google processes information according to its own Privacy Policy.
7. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only where necessary with trusted third parties, including:
* Shipping and courier companies;
* Payment service providers;
* IT service providers;
* Website hosting providers;
* Professional advisers;
* Government or regulatory authorities where required by law.
These third parties receive only the information necessary to perform their services.
8. Data Security
We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
* Complete your orders;
* Provide customer support;
* Meet legal, accounting, and taxation requirements;
* Resolve disputes;
* Enforce our agreements.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights
Subject to applicable Australian privacy laws, you may request to:
* Access your personal information;
* Correct inaccurate information;
* Update your information;
* Request deletion of your personal information where permitted by law.
To exercise these rights, please contact us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.
The latest version will always be published on this page with the updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
DV LED Australia
Operated by DEVRY GROUP PTY LTD
ABN:28 672 620 236
Office:Unit 6, 5 Rawson St, Wollongong NSW 2500, Australia
Warehouse:C33,98-104 Gipps Street, WOLLONGONG, NSW, 2500
Email:sales@dv-led.com.au
Business Hours: Monday-Friday(9:00am - 5:00pm)
Privacy Policy 
04 5984 4358 
